Exchanges and Returns
If you wish to exchange or return your MIRA! jewellery, you must request it within 14 days of receiving your order. Requests must be made via email at hola@miraestudio.com.br, including your order number, full name, and the reason for the exchange or return.
Custom-made or personalised jewellery, as well as items purchased on sale, are not eligible for exchange or return.
Returned items must be unworn, in perfect condition, and sent back in their original packaging. Once the item is received and inspected, we will proceed with the exchange or refund.
Warranty
Our silver pieces are covered by a 3-month warranty, and our gold pieces by a 6-month warranty, starting from the date of delivery. This warranty covers manufacturing defects and issues related to the materials used.
The warranty does not cover damage caused by accidents, falls, improper use, or natural wear over time (including the gradual wear of gold plating).
Shipping costs for exchanges and returns
- Manufacturing defect: If the exchange or return is due to a manufacturing defect, MIRA! will cover all shipping costs (return and reshipment).
- Other reasons (size or personal preference): If the exchange is requested due to sizing or personal preference, shipping costs are the responsibility of the customer.
International orders
Please note that international orders may be subject to customs duties, import taxes, and handling fees, which are the responsibility of the customer. MIRA! is not responsible for delays caused by customs clearance.
If an order is returned due to unpaid customs fees or refusal of delivery, shipping costs will not be refunded.
We are always available to assist you and guide you through the process. Feel free to contact us — it will be a pleasure to help.